We accept Paypal payments and all major credit cards through Worldpay. Please note e-cheques through Paypal cannot be accepted as we require payments to clear before dispatching your products.

We do not store credit card details nor do we share customer details with any 3rd parties.


All the products sold at Couture Bead Masters are made to a standard with which we feel our customers will be satisfied.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

DAMAGED ITEMS: Any items received damaged please notify us immediately for assistance.

SALE ITEMS: Sale items are non-refundable at time of purchase

Please contact us before you send the product: Send the product with its original packing and the receipt or proof of purchase, to either:

Couture Bead Masters, Badgers Terrace, Main Street, Great Bourton, OX171QU. UK

Couture Bead Masters, 2a St Andrews Road, Leura, NSW 2780. Australia



All live workshops and course fees are non-refundable however depending on circumstances can be transferred to a future course if notice is given well in advance. Fees are not refundable or transferable if 24 hours’ notice is given before course commencement.


Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Couture Bead Masters.


If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By visiting our website:

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